Tweeting Live Tech Events: the 7 Golden Rules posted by Jesse Casman at Wednesday, April 22, 2009

Here are seven golden rules to keep in mind as you prepare to tweet your next tech event:

1) Establish a hashtag, and start using it before the event in all Twitter communications. Without doing this, you may find yourself in a "hashtag war" where your company suggests one but users use another. This is not a disaster. But it can be sloppy. One reason users will pick a different hashtag: yours is too long. Because hashtags will be appended to all related tweets, they should be short, to take up as little room as possible. Consider changing #mycompanyevent to #mce. You lose a little in obvious branding but gain a lot in Twitter usefulness. Searching for this hashtag at any point gives readers a quick summary of all tweets related to your event.

2) You'll tweet a little bit about your event leading up to the day, and then you'll turn on the fire hose of tweets as the event unfolds, in real-time. If you're worried about how the big change in the number of tweets coming from your account will be received, don't be. In general, in Twitter, more information is welcomed, not criticized. By all means, in the days leading up to the event, give your followers some warnings: "Event coming up, we're trying something different, live-tweeting it."

3) Make sure your tweets are short enough to be easily retweeted. 140 characters MINUS "RT @yourcompany" means that others reading your tweets can retweet them without any editing. At a live event, this is a major advantage.

4) Not all issues are technology related. Don't forget politics. Live tweeting panels, even though it's a public forum, requires taking into account participants' opinions as well, and can be a bit tricky. If you have someone running the Twitter feed who can take political considerations into account real-time, you'll be better off. Too sharp of comments and there are potential participant issues. Too bland and your Twitter feed is useless. Most likely, other Twitter feeds will fill in with sharper criticism.

5) In one case, Page One PR's client was very open source centric, so giving a nod to Identi.ca, built on open source software, was important. All tweets were initiated through Identi.ca. You can easily configure Identi.ca to automatically post to Twitter. All tweets are then signed "half a minute ago from Identica," marking you as an open source supporter. (As you should be!)

6) Timing is of the essence. With other people enthusiastically tweeting, five minutes late looks really late. Preparing informative tweets ahead of time helps. In a separate document, if you know, for instance, 3-4 panels that the company will be tweeting about, line up 3-4 tweets that announce "XYZ panel with John and Jane Doe, just getting started..." Interspersing prepared tweets with live ones will help significantly with your real-time workload.


Bonus rule for the expert Tweeters to consider:

7) How to work with panels. Soliciting questions for a panel may feel like a good idea -- real democracy! -- but there are several important things to consider. Are you confident you can get enough questions live? If not, soliciting questions ahead of time is smart. How do you transmit them up to the podium? IMing them is possible, but whoever is receiving them needs to both scan and summarize real-time. They can not be actively participating in the panel. Summarizing and reporting the answers? Not possible with one person running the Twitter feed. Ideally, you need two people to properly handle: one who is monitoring the Twitter feed, one who is listening to the panel and summarizing and condensing answers into tweets. (Not easy!) Tweeting back answers? Again, not possible with one person.

5 Things You Need to Know About Social Media Marketing and PR posted by Jenna at Friday, April 17, 2009

I've been to several recent client and prospect meetings where we've discussed strategies for incorporating social media programs into marketing and communications roadmaps. In most cases, the client or prospect has heard about social media and falls into one of two categories (or both):

1. They want to tap into social media because they recognize it's part of being on the cutting edge of marketing and PR.

2. They want to use social media to sell more products.

That's when I feel compelled to start talking about the "underbelly" of the beast. Social media is more than being hip and fun and cool. It's also more than just another set of channels for making sales. Most importantly – it's a lot of work.

We've spent a lot of time at Page One PR trying to figure out ways to measure the influence of social media programs, and we've been pretty successful coming up with metrics and strategies for providing real value to clients who want social media as another set of tools in their marketing and communications arsenal.

If you're thinking of exploring social media for your company, go for it! But before you do that, here are five important tips you need to know:

1. Social media requires a willingness and readiness to engage.
When it comes to social media, many companies want us to "just do it" for them. Good luck. Social media programs aren't the same as just writing a press release or developing a media pitch. When you begin to engage with people, they want to interact with YOU – they want to see personalities at a company, not just a corporate image. This requires a level of transparency from the CEO down to engineering that can't be forged by the PR firm. Be prepared to conduct business this way if you want to be successful with social media.

2. Your audience might not naturally pay attention.
A lot of companies know this but don't understand the number of cycles that go into running social media programs and campaigns. They think that blogging, YouTube and Twitter are ways to push out their messages without realizing no one will care unless they promote content daily. Maintaining a day-to-day social media presence (and relevance) requires loyally following four key steps: produce content, push content through social media channels, actively monitor the channels you want to leverage and respond FAST. Rinse and repeat.

3. Social media never stops.
Social media demands a fair amount of interaction if you want to build relationships with your target audiences and get their attention. Companies often drastically underestimate the resources required to build successful social media channels. They want to generate buzz around a major announcement, but then want to "turn off" until their next bit of news. They don't want to respond to questions or create new content until it benefits their bottom line. You can't do that with social media. Don't be surprised when people demand that you pay attention to them before they'll care about you.

4. Social media requires A LOT of planning.
Building your brand with social media can be a lot of fun, but the planning process can be pretty exhausting. In fact, expect any social media program to take at least 2.5x the amount of time and resources a traditional PR approach normally would. You need to plan ahead. After you've identified your target audiences and the key messages you want to communicate to each audience, multiply those by the number of channels you plan to use and develop metrics to measure your success. Your content should be cross-linked and distributed in sync or according to a detailed choreography. Then, monitor and have guidelines for response.

5. Social media is everyone's responsibility.
A mistake companies often make is taking the "it's not my job" attitude. Executives, engineers, salesmen, product managers, business development employees will often pigeon-hole social media into the marketing and communications bucket. Even marketing directors and VPs will avoid being accountable. Social media enables your audience to ask questions, challenge your claims, offer helpful product feedback and share their opinions with their network of friends and followers. Companies that are successful with social media have resources in every department to immediately address questions and issues that come in through social media channels. If you're starting up a social media program, share with your company what you want to accomplish and tell everyone how they can help.

Social Media in Action
We recently had an incident where an IT manager was having trouble installing a client's product and began expressing negative frustration on Twitter about the company's product. We alerted the VP of marketing at the client who immediately called the guy and put him in touch with a sales engineer. The customer started tweeting about how impressive the client's customer service was and began offering incredibly positive feedback about the product on Twitter. This is one of several examples of how social media can be effective if you've got the right internal lines of communication open and the resources to reach out to your community.

The Takeaway
While social media can have an incredibly heavy underbelly, it provides a remarkably effective way to reach and engage with your target audiences. In addition, as we continue to see traditional print and online media outlets dry up, you'll notice that the results from social media outreach done well can transcend what you've come to expect from traditional PR. Even better, beyond just "counting clips," you can quantify social media results with metrics and your own Google Analytics. So, as you get on board with social media, remember that the amount of energy, planning and resources required to fuel a successful social media campaign can give you the return on investment you want at exactly the moment you need it. Plus, it can really be a lot of fun.

Page One SF Hiring: Ever imagine you’d be applying to a job asking you to spend more time on Facebook? Probably not, but what luck. posted by Jasmine Teer at Thursday, April 09, 2009

So, maybe you found out the spoilers to LOST Season 3 on Facebook. Maybe you got your Grand Theft Auto 4 trade secrets from a blog. Maybe you heard John Mayer and Jennifer Aniston broke up for the 11th time on Twitter. Perhaps you didn’t know that an entire prison of convicts in the Philippines could remake the entire Thriller video until you saw it up on YouTube.

Well, whatever you heard, be it entertainment or news, these are the ways information is being delivered today. This is social media. This is Page One.

We are a Silicon Valley public relations firm that caters to the high-tech industry and we are currently looking to add consultants to our Social Media Division in the San Francisco office.

WHAT WE’RE LOOKING FOR:

Page One is looking for brilliant, enthusiastic and highly motivated individuals who want an opportunity to impact real companies' business decisions with social media.

Social media is fresh and constantly shifting, so we don’t expect you to be a social media guru. NO PREVIOUS PR or SOCIAL MEDIA EXPERIENCE IS NECESSARY, but if you’ve got some, we won’t complain. If you understand what social media is and can see yourself leading smart PR projects and creating never-done-before campaigns for clients, you could be who we are looking for.

WHAT YOU’RE LOOKING FOR:

Ask yourself if you like who we are. It’s as important.

We are 100% about our people: over-achievers who get the job done better than anyone else and have fun.

As a new Consultant/PageWonder, you’ll learn from the best: our Sr. PR people have reported for the Los Angles Times, managed campaigns for Microsoft, placed cover stories in Business Week, taught graduate journalism at UC Berkeley, written keynote for Bill Gates and even created the first ISP in Japan.

We’re corporate, but collaborative and laid-back. People at Page One come from all walks of life. We like that mix and we look for initiative, intelligence, humor, integrity, creativity, risk taking, fearlessness, writing skill and a track record of success.

When it comes to work/life balance, we don’t just work. We are marathoners, lacrosse players, salsa dancers, avid travelers and more, and Page One gives us the time to do what we love. Sure, you might find a Page One consultant at MacWorld stalking Steve Jobs, but 9 times out of 10, you’ll see a group of us enjoying happy hour in downtown SF.

WHAT YOU’LL BE DOING:

No coffee fetching. No press release copying. We don’t look for gutsy people just to take up space.

Page One’s Social Media Consultants design and produce social media content including video campaigns, blogs and social network profiles for clients. They also produce social media for Page One’s internal marketing. Every PageWonder actively engages in developing clients’ PR, marketing and brand management strategies. We specialize in company launches, product launches, media relations, messaging and positioning, analyst relations and (of course) social media.

WHAT YOU’LL BE GETTING:

Benefits? Want 20 days off? OK.

Since Page One's culture is all about great people doing great things, we reward our employees with exceptional pay, quarterly bonuses, matching 401K and 20 days of paid time off from your first day on the job.

• 20 PTO days (even in your first year!)
• 11 paid company holidays
• Medical, dental and vision coverage for you and your dependants
• Matching 401K
• Long- and short-term disability insurance
• Life insurance (twice your annual salary)
• Flexible spending account
• Costco delivers the snack food on the first of every month

If you are interested in a career as a Social Media Consultant at Page One, email a resume and a note telling us about yourself to Jasmine Teer at jasmine@pageonepr.com.

Visit us: http://www.pageonepr.com
Read our blog: http://www.pageonepr.com/blogs/thepagewonders/
Check out our Facebook group: Page One PR
Follow us on Twitter: @pageonepr

We're in the running for a Sabre Award! posted by Jenna at Thursday, April 02, 2009

When I first saw the shortlist for the 2008 Sabre Award silver finalists in Technology Software, I had to look twice. A&R Edelman for Adobe Systems, Access Communications for Intuit, Waggener Edstrom Worldwide for Microsoft and, what? PAGE ONE PR for a small open source start up? Could this be right?

Upon second look, I saw it was true! According to the Sabre Awards, Page One is standing among some global giants, and we are neck and neck. But although we'd like to take credit for coming up with the creative idea behind it all, I also have to admit we couldn't have done it without social media.

Our nomination comes for a campaign that we cooked up last summer at LinuxWorld Conference and Expo called "Who's the Next Open Source Idol?" We created a contest to determine which of four popular open source mascots Linux junkies love most and threw in Tux the Penguin, Beastie the BSD Devil, "Foxie" the FireFox and the GNU (also know as Bessie). Even better, we asked people to sing or dance on behalf of their vote.

After stirring up some trouble at the show, FireFox fans rallied and ousted Tux. In the meantime, our client saw a 43% increase in traffic to their corporate website in three days and 1,133 people visited their community portal to vote. We also generated buzz in the IT media community, and people are still talking about it.

The Sabre Awards recognize public relations firms that focus on delivering out-sized results and improving a client's bottom line through out-of-the-box campaigns. For "Open Source Idol," we tapped a variety of social media channels to generate buzz, which ended up being incredibly cost-effective to leverage. In fact, one reason social media is so effective is that it puts everyone on a level playing field. Through a mix of social media and traditional PR tactics, we were able to reach the Linux and open source enthusiasts we needed to participate and were able to engage with them directly.

So, I guess the big takeaway is it no longer matters how big your marketing or PR budget is – even a small technology startup can stand out against giants. It just takes some guts, smarts and social media.

Results are In, Verdict Still Out posted by Jasmine Teer at Wednesday, April 01, 2009

Apparent in blogs across the web, social media is the PR du jour. Call the notary public, because it's that official.

But, the concept of social media as some aggrandizing power play we PR agencies have to master for our clients is still, to me, a question to be answered. How much can really be gained by power-tweeting our clients and answering, "What are you doing right now?" every 42 minutes? I wanted to explore this idea to see what social media has (or hasn’t) done.

I set up a survey for my Page One colleagues and found there are some conclusive benefits to stacking a client's (Tweet)deck with social media. The Survey Monkey results revealed these social media channels yield the best results for clients:

39.9% - BLOGS
33.3% - TWITTER
11.1% - SCREENCASTS
5.6% - VIDEO
5.6% - CONTESTS
5.6% - OTHER
0.0% - FACEBOOK
0.0% - LINKEDIN

My hypothesis is that social media works when it can entertain as well as inform. It engages in a way that traditional media can’t. Seeing a reporter's snide comment on a news story trumps reading his rendition of a press release when it comes to dishing out opinions. Delivery of information is faster, sometimes funnier, less formal and a lot more in your face.

Twitter, for example, allows people to find their inner prophet. Having actual followers, yes, that's right... followers... guarantees an audience who will validate your every thought (or so you hope). As humans, let alone PR agents, how are we not supposed to find the advantages in that?

When asked to rank the purpose of social media on a scale of 1 to 10 (10 being most important), my Page One colleagues listed:

9.0 - WEB TRAFFIC
8.5 - GROW COMMUNITY SIZE AND ENGAGEMENT
7.0 - PRODUCT DOWNLOADS
6.4 - MEASURABLE PR
5.5 - REACH NEW TARGET AUDIENCE
5.4 - LEAD GENERATION

So here's the bottom line. Social media is useful in PR. But it's not going to completely usurp traditional media. Segmenting social media from its traditional counterpart is as huge a mistake as asking Madoff for investment tips. At this agency, the most successful social media campaigns have intertwined social media and traditional media, because again, what is a video sitting on YouTube without a TechCrunch mention to drive traffic to it?

The future of (good) PR is finding the mix of both. I remain a skeptic about some of the grandiose claims of social media, but I need to better understand how we measure the nominal versus real benefits of social media.

With Google Analytics and a host of monitoring tools, we are getting better at locking in numbers to measure social media. I still don’t think that anyone in social media has gotten close to calibrating those measurements in terms of possibility and percent of market reached. As an economics major, I look (and more easily trust) numbers that reflect not just reach, but penetration. Sure, we can throw parties when we can tell clients we've gotten them 1,000 more unique visitors to their site in a day, or even that we've managed to increase their web traffic by 313 percent, but I like to look at the macro results. I want to know what the pool of potential targets was. Was it 5,000 or 250,000? And if we reached 1,000, how well is social media helping us penetrate the audiences we're actually targeting?

I’ll probably be a skeptic supporter of social media until it’s matured far enough to the point where this can be easily measured and assessed. As a CEO or CMO, this is the kind of question I would ask, and though social media is growing quickly, it can't answer these questions yet. But, it will, and probably soon.